StarLight PRO™ - Remote/Touch Control

Frequently Asked Questions (FAQ)

1. How long does the UltraBright™ Magnetic LED Touch Lamp last on a full charge?

Our built-in 2500mAh rechargeable battery provides up to 20 hours of continuous use, depending on brightness settings.

2. Is the lamp wireless and portable?

Yes! The lamp is completely wireless and rechargeable, making it perfect for any space. Plus, the magnetic base allows for easy attachment and repositioning.

3. Can I adjust the brightness?

Absolutely! The touch control dimming lets you adjust the brightness to your preference with just a tap.

4. How do I charge the lamp?

It comes with a USB charging cable, and it takes approximately 3-4 hours to fully charge.

5. Is the light eye-friendly?

Yes! The lamp uses soft, flicker-free LED technology that reduces eye strain, making it perfect for reading, studying, or night-time use.

Refund & Return Policy

At STARLIGHT™, we want you to shop with confidence. If you're not 100% satisfied with your purchase, we’ve got you covered!

1. 30-Day Money-Back Guarantee

If you’re not happy with your lamp, you can request a refund or replacement within 30 days of receiving your order.

2. Eligibility for Refunds & Returns

✅ The item must be unused, in its original packaging, and in the same condition you received it.
✅ You must provide proof of purchase (order confirmation or receipt).
✅ If the product arrives damaged or defective, we’ll send a free replacement or offer a full refund.

3. Non-Refundable Items

❌ Items returned after 30 days.
❌ Products that show signs of misuse or damage caused by the customer.
❌ Final sale or clearance items.

4. How to Request a Refund or Return

📧 Contact us at [Your Email] with your order number and reason for return.
📦 We’ll provide you with a return shipping address and instructions.
💰 Once we receive your item, we’ll process your refund within 3-5 business days.

5. Who Covers Return Shipping?

• If the item is damaged or defective, we cover the return shipping cost.
• If you change your mind, the customer is responsible for return shipping fees.

✨ Need help? Contact our support team at [Your Email] – we’re happy to assist you!

🚚 Shipping & Order Tracking

📦 1. How long does shipping take?

We offer FAST shipping with delivery in 🚀 2-5 business days! Orders are processed within 24 hours, and you’ll receive tracking details as soon as your package ships.

🔍 2. How can I track my order?

Once your order is shipped, you’ll receive an email 📧 with a tracking number and a link to track your package in real time. You can also enter your tracking number on our [Tracking Page] (insert link).

🌍 3. Where do you ship?

We currently ship to [list of countries you ship to]. If your country isn’t listed at checkout, we may not deliver there yet.

⏳ 4. My tracking number isn’t updating—what should I do?

Tracking details may take 24-48 hours to update. If your tracking hasn’t updated after 48 hours, please contact our support team at [Your Email] for assistance.

🚨 5. What happens if my order is delayed or lost?

If your order hasn’t arrived within 7 business days, please reach out to us, and we’ll investigate the issue. If your package is lost in transit, we’ll send a FREE replacement or issue a FULL refund!

✏️ 6. Can I change my shipping address after placing an order?

If you need to update your shipping details, contact us within 12 hours of placing your order. Once an order has been shipped, we can’t make changes.

✨ Still have questions? Reach out to our support team at [Your Email] – we’re happy to help! 💙

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